Shipping policy

Shipping Policy

Welcome to Dinili! This shipping policy outlines everything you need to know about how your order will be processed and delivered.

Delivery Timeframe

We strive to deliver your order as quickly as possible. The estimated delivery time is typically 7 to 12 business days, divided into the following stages:

  • Processing Time: 1–3 business days (Mo-Fri)
    This includes order confirmation, any required customization, quality control, and careful packaging of your items.
  • Shipping Time: 6–9 business days (Mo-Fri)
    This depends on your location and covers the transit period between our international fulfillment center and your doorstep.

We only deliver to the United Kingdom.

Please note that delivery times may vary due to external factors such as courier delays, customs processing, or peak shopping periods.

Order deadline: Daily at 23:00 (GMT) Greenwich Mean Time (London)

Order Tracking

Once your order has been shipped, you can track its status at any time via our Order Tracking page, located in the header menu of our website. Simply enter your tracking details to receive real-time updates on your shipment.

Additional Information

  • Customization & Special Orders: Orders requiring personalization may take slightly longer to process. Any delays will be communicated via email.
  • Incorrect Shipping Information: Please ensure that your shipping address is accurate when placing your order. Dinili is not responsible for delays or lost parcels due to incorrect addresses.
  • Missed Deliveries: If a delivery attempt is missed, the courier may try to redeliver or leave instructions for pickup at a local depot.

Need Help?

Our customer support team is here to assist you. Feel free to contact us via email or through the contact form on our website. We’ll get back to you promptly to ensure the best possible experience.

Thank you for choosing Dinili! We look forward to delivering your order.

    • Store name: Dinili
    • Address: De Nieuwe Erven 3, Unit: 12630, Cuijk, Noord-Brabant, 5431 NV, The Netherlands
    • Email: support@dinili.com
    • Phone number: +44 1224 015118

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 17:00 (GMT)
    • Saturday and Sunday:  Closed