Privacy policy

Privacy Policy
Last updated: January 15, 2025

This Privacy Policy describes how Dinili ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from dinili.com (the “Site”), or otherwise interact with our services (collectively, the “Services”).

Please read this policy carefully to understand how we handle your data.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. Updates will be posted on this page with a revised “Last updated” date.

2. Personal Information We Collect

a. Information You Provide Directly

We collect the following types of personal information directly from you:

  • Contact information such as your name, billing/shipping address, phone number, and email.
  • Order details such as product selections, payment confirmation, and delivery info.
  • Account information such as login credentials, password, and security questions.
  • Customer service interactions, including messages and inquiries sent via our website.

Certain features of the Services may require you to provide information. Declining to do so may limit access to those features.

b. Information We Collect Automatically

We may automatically collect data about how you use the Site through cookies, pixels, or similar technologies, including:

  • Device and browser information
  • IP address
  • Pages visited and time spent
  • Access times and referring URLs

c. Information from Third Parties

We may receive personal data from:

  • Technology partners like Shopify, which hosts our store.
  • Payment providers, to process your transactions securely.
  • Marketing and analytics partners, who help us understand site usage and deliver advertising.

All third-party data is processed in accordance with this policy.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Service delivery: To fulfill orders, process payments, arrange deliveries, handle returns, and manage your account.
  • Marketing & advertising: To send you promotional messages via email or SMS and display personalized ads. You can opt out at any time.
  • Security & fraud prevention: To monitor for suspicious or fraudulent activity and ensure site safety.
  • Customer support: To respond to your inquiries and improve our Services.

If you are located in the EEA, we process your data based on our legitimate interest or with your consent, in accordance with Art. 6(1)(f) of the GDPR.

4. Use of Cookies

We use cookies to:

  • Enable basic site functionality
  • Remember your preferences
  • Analyze traffic and user behavior
  • Serve personalized advertising

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the Site.

Learn more: https://www.shopify.com/legal/cookies

5. How We Share Your Data

We may share your personal information with:

  • Service providers (e.g. payment processors, shipping companies, IT support)
  • Business and marketing partners, under their own privacy policies
  • Legal or regulatory authorities, when required
  • Affiliates and related entities, for internal business purposes
  • In connection with business transfers, such as mergers or acquisitions

We do not sell or rent your personal data. Sensitive data is only used with your explicit consent.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access to the personal data we hold about you
  • Correction of inaccurate data
  • Deletion of your personal information
  • Data portability
  • Withdraw consent where processing is based on consent
  • Object to processing, including for direct marketing
  • Restrict processing in certain circumstances
  • File a complaint with your local data protection authority

You can exercise these rights by contacting us (see below). We will respond as required by applicable law. You may need to verify your identity.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe your child has provided us with data, please contact us to request its deletion.

8. International Data Transfers

Your data may be stored or processed outside your country of residence, including in the EU or the USA. When transferring data internationally, we rely on standard contractual clauses or adequacy decisions to ensure lawful transfers.

9. Data Security & Retention

We implement industry-standard security measures, but no system is 100% secure. Do not share sensitive information via insecure channels. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal obligations.

    • Store name: Dinili
    • Address: De Nieuwe Erven 3, Unit: 12630, Cuijk, Noord-Brabant, 5431 NV, The Netherlands
    • Email: support@dinili.com
    • Phone number: +44 1224 015118

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 17:00 (GMT)
    • Saturday and Sunday:  Closed